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Customer Service

Shipping Charges:
Standard Shipping/United States - $5.95
Priority Shipping/United States - $8.95
Canada  $20.00
International  $22.00
 
Shipping:
Typically, So Cool Mom® orders will ship within one to two business days via USPS.  Orders received over the weekend or outside traditional business hours, will be processed the next business day.  Once your order has shipped, you will receive an email and tracking reference number which may be viewed online.  If you select Standard Shipping, your order should be received within 3-5 business days from your shipping date.

You may elect to upgrade your shipping method to Priority Mail.  Your order will be received within 1-2 business days from your shipping date.

Backordered merchandise:
So Cool Mom® will notify you within 1-2 business days, if an item you have selected is currently out-of-stock.  At that time, you will be notified of an estimated shipping date.  Multiple merchandise orders will ship according to our regular shipping schedule.  You will not be charged a seperate shipping free for any backordered items.

Sales tax:
So Cool Mom® operates from the state of Pennsylvania.  Therefore, we are required to collect sales tax on any item, other than clothing, which is shipped to a Pennsylvania address.   Orders shipped outside Pennsylvania will not be charges sales tax.

Return/Exchange Policy:
Your satisfaction is our priority and we want you to be completely happy with your purchase.  In the rare case that you would like to return or exchange an item - simply place the unwashed, unworn merchandise in a mailer addressed to:

So Cool Mom RETURNS/EXCHANGE
PO Box 281
Gwynedd Valley, PA 19437 

Please enclose a copy of your original receipt; contact information (including telephone number and email address); exchange information (including size and color); and indicate the reason for return.  We will refund your purchase price and any taxes paid upon receipt of the merchandise. 
 
Caring for your So Cool Mom®  apparel:
For optimal care, we recommend washing your So Cool Mom® apparel inside out in cold water, separated by color.  Use only non-chlorine bleach when needed.  Tumble dry on low or lay flat to air-dry.  Medium iron, if desired.  Do not iron over So Cool Mom® logo.
 
Note: Merchandise manufactured with 100% cotton may shrink by an industry standard of approximately 3% - 5%.
 
Secure Transactions:
All transactions processed through the So Cool Mom® website are secure and utilize the latest in encryption technology.
 
 
 
Copyright 2008 So Cool, LLC. All Rights Reserved.